COVID-19
Information

For your dreamholiday in the mountains

Dear guests,

the past weeks and months have been under the impression of Covid-19 and the world. Measures in the respective countries. Austria acted quickly and consistently in March 2020 and almost completely shut down our country. For a few weeks now, the current number of cases has allowed many measures to be reduced and Austrian hotels and their guests can once again enjoy an almost "normal" holiday.

As of May 29th, 2020, you can expect the following protective measures from June 15th, 2020:

  1. No more mask requirement for guests. Neither children nor adults have to wear a mouth-nose mask - nowhere.
  2. Our service staff will wear protection because there is a possibility that they will be closer to you than 1 mtr. come.
  3. We ask for 1 mtr. Distance if there should be a queue somewhere, e.g. at buffets. Of course, this also applies if possible in the pool or on the lawn.
  4. The pool, fitness room or tennis court may be used, the sauna only by arrangement and reservation per family / household.
  5. Massages will not be offered until further notice.
  6. We have disinfectants at several points in the house and of course have strengthened our hygiene plans.
  7. Our children's and excursion program takes place as usual and we will also do the culinary - only slightly adapted - indulge as before!

We look forward to seeing you and wish you a particularly wonderful summer vacation 2020!

Your team from the Filzmooserhof

Since many people will be in need of their summer holiday, especially to recuperate after this stressful period, we would like to make it easier for you with regard to cancellation conditions:

  • Free cancellations up to 14 days before arrival for existing and future bookings affecting summer 2020.
  • Conversion of all deposits already paid for 2020 summer holidays to gift vouchers, with a 36-month validity period.
  • Option to purchase vouchers at discounted rates. Validity period also 36 months. See below for details

We think that this is a fair procedure for both parties and means you don’t have to worry about your summer holiday at the moment. As soon as the situation has eased and we have got through these weeks, perhaps even months, in good health, a holiday in the mountains might be very much sought-after.
In this case, your room will still be reserved for you.

Should however you choose to cancel, we offer the alternative option of converting deposits that have already been made to a gift voucher, with a 36-month validity period.


APPLY FOR DISCOUNTED GIFT VOUCHERS

There are 3 options::

  • Purchase a voucher valued at € 300.- and pay just € 250.-.
  • Purchase a voucher valued at € 500.- and pay just € 400.-.
  • Purchase a voucher valued at € 1000.- and pay just € 800.-.

Buy voucher now until May 30th, 2020 and redeem in the period June 14th - July 4th, 2020 or August 29th - October 18th, 2020.

Should you want to avail of this option, just send us an e-mail and we will send you gift vouchers.

The gift vouchers are not valid for existing and confirmed summer bookings. They are transferrable should you want to give someone a gift, and can be redeemed within 36 months.

ORDER GIFT VOUCHERS


Maybe we ourselves and you too can also get something out of this situation; we see the crisis as a great chance to think about what life is really all about and to make use of the time to perhaps explore something new and re-discover aspects in our lives. Time with the family, time with children and thinking about what is essential are the best outlooks we can all take away from this difficult time.

Andrea und Oliver Schmeel