Important facts

GENERAL INFORMATION

Getting there

Your room will be ready for occupancy by 2 p.m. at the latest. Arrival is of course also possible earlier. If you will be arriving very early or very late, we ask that you notify us in advance. You are welcome to enjoy breakfast on the day of arrival (for a surcharge / from 7.30 a.m. to 10.00 a.m.). If you arrive after 9 p.m., we will prepare a cold platter for you on request.

Navigation devices

Since most navigation systems cannot find our address (Neuberg 85), follow the signs for the last few kilometers to the hotel and do not rely solely on your navigation device.

Here are a few more tips to help you find your way around:

  • Do not use 84 as an alternative address. This number will take you to a different destination
  • Drive directly to Filzmoos (do not turn to Neuberg). After the sports shop "Sport 2000" turn left and you are already at the parking lot of our hotel.

DEPARTURE / CHECK OUT / LATE - CHECK - OUT

We ask you to vacate your room by 11 a.m. Depending on the availability of the room, you can use it longer on the day of departure for an additional charge. Please ask at reception the day before departure.

EQUIPMENT FOR BABIES AND TODDLERS

For babies and toddlers up to 2 years of age, we automatically provide all of the baby equipment (cot, diaper pail, kettle, bottle warmer and changing mat) in the room. We are happy to provide fall protection against prior notification. High chairs, baby monitors, strollers, toboggans, slide plates and backpacks are available to our youngest guests on loan from reception and do not need to be reserved.

BATHROBIES / TOWELS

Bath bags with bathrobes and bath towels for the sauna and swimming pool area are available for you in your room, depending on the arrangement booked, or can be borrowed for a small fee.

TABLE AND ROOM RESERVATION

Your wishes are important to us and we are happy to fulfill them. We ask for your understanding that the room you want or your favorite place in the restaurant is not always available. Rest assured: we will do our best.

FOOD ALLERGIES / INCOMPATIBILITIES

No problem! Our kitchen team is happy to respond. Your wishes will be taken into account in a personal conversation with our reception staff or with the kitchen management. Please inform us about your food intolerance directly when booking so that the kitchen can be informed in advance.

FREE WLAN / WIFI

Online at any time - if you want to check your e-mails quickly while on vacation or want to send a great picture to friends at home, you can use our free internet at any time. Access via WLAN is available in the entire hotel area and in all rooms.

DOGS

You are welcome to bring your "four-legged friend" with you. Price per day and dog € 15.00 (without food). Please understand that dogs are not allowed in the restaurant or in the children's and swimming pool areas.

SMOKING

Our family hotel Filzmooserhof is a completely non-smoking house. You are welcome to smoke on the room balcony or on the hotel terrace.

PARKING

Sufficient parking spaces are available in front of the hotel

DEPOSIT

20% of the travel price with a fixed reservation on the following bank details:

Bank in Österreich: Raiffeisenbank Filzmoos
IBAN: AT57 3514 9000 0115 2453
BIC: RVSAAT2S049

 Bank in Deutschland: Volks- und Raiffeisenbank Oberbayern  in Freilassing
IBAN: DE39 7109 0000 0000 2568 70
BIC: GENODEF1BGL

PAYMENT

You can transfer your hotel bill from the comfort of your home before your arrival. At the end of your stay at the latest, your bill must be paid in cash, with EC / debit card, VISA or Mastercard. As a little tip: Inquire about the daily limit of the respective debit or credit card before you arrive. Debit limits are often unknowingly set per day abroad. Your bank will surely know more!

CANCELLATION AND INTERRUPTION CONDITIONS

You can cancel free of charge up to 3 months before arrival. Thereafter, the cancellation conditions apply according to the General Terms and Conditions for the Hotel Industry (AGBH):

Up to 3 months:no cancellation fee
Up to 1 month:40%
Up to 1 week:70 %
Less thanals 1 week:90 %

 

TRAVEL CANCELLATION INSURANCE

And what if something comes up? We urgently recommend that you take out travel cancellation insurance, because your safety is very important to us. You can take out your insurance quickly and easily online using the following link:

"European travel insurance - direct link"!

In principle, the conditions of the Austrian Hotel Association apply to all contracts concluded with us: http://www.hotelverband.at/down/AGBH_061115.pdf 
Both parties recognize this as a prerequisite for the hotel contract. Radstadt is the agreed place of jurisdiction for all disputes arising from the accommodation contract.