Important facts

Your room will be ready for occupancy by 2 p.m. at the latest. Arrival is of course also possible earlier. If you will be arriving very early or very late, we ask that you notify us in advance. You are welcome to enjoy breakfast on the day of arrival (for a surcharge / from 7.30 a.m. to 10.00 a.m.). If you arrive after 9 p.m., we will prepare a cold platter for you on request.

We ask you to vacate your room by 10 a.m.

For babies and toddlers up to 2 years of age, we automatically provide all of the baby equipment (cot, diaper pail, kettle, bottle warmer and changing mat) in the room. We are happy to provide fall protection against prior notification. High chairs, baby monitors, strollers, toboggans, slide plates and backpacks are available to our youngest guests on loan from reception and do not need to be reserved.

Online at any time - if you want to check your e-mails quickly while on vacation or want to send a great picture to friends at home, you can use our free internet at any time. Access via WLAN is available in the entire hotel area and in all rooms.

You are welcome to bring your "four-legged friend" with you. Price per day and dog € 15.00 (without food).

Our chalets are non-smoking chalets.

You will find your car park right in front of your chalet.

20% of the tour price for fixed reservations and the remaining 80% 1 week before arrival to the following bank accounts:Bank in Österreich: Raiffeisenbank Filzmoos

Bank in Austria: Raiffeisenbank Filzmoos
IBAN: AT28 3504 9000 0117 5009
BIC: RVSAAT2S049

Bank in Germany: Volks- und Raiffeisenbank Oberbayern in Freilassing
IBAN: DE39 7109 0000 0000 2568 70
BIC: GENODEF1BGL

You can transfer your hotel bill from the comfort of your home before your arrival. At the end of your stay at the latest, your bill must be paid in cash, with EC / debit card, VISA or Mastercard. As a little tip: Inquire about the daily limit of the respective debit or credit card before you arrive. Debit limits are often unknowingly set per day abroad. Your bank will surely know more!

You can cancel free of charge up to 3 months before arrival. Thereafter, the cancellation conditions apply according to the General Terms and Conditions for the Hotel Industry (AGBH):

And what if something comes up? We urgently recommend that you take out travel cancellation insurance, because your safety is very important to us. You can take out your insurance quickly and easily online using the following link:

"European travel insurance - direct link"!

In principle, the conditions of the Austrian Hotel Association apply to all contracts concluded with us: http://www.hotelverband.at/down/AGBH_061115.pdf 
Both parties recognize this as a prerequisite for the hotel contract. Radstadt is the agreed place of jurisdiction for all disputes arising from the accommodation contract.