Important facts
GENERAL INFORMATION
Getting there
Your room will be ready for occupancy by 2 p.m. at the latest. Arrival is of course also possible earlier. If you will be arriving very early or very late, we ask that you notify us in advance. You are welcome to enjoy breakfast on the day of arrival (for a surcharge / from 7.30 a.m. to 10.00 a.m.). If you arrive after 9 p.m., we will prepare a cold platter for you on request.
DEPARTURE / CHECK OUT
We ask you to vacate your room by 10 a.m.
EQUIPMENT FOR BABIES AND TODDLERS
For babies and toddlers up to 2 years of age, we automatically provide all of the baby equipment (cot, diaper pail, kettle, bottle warmer and changing mat) in the room. We are happy to provide fall protection against prior notification. High chairs, baby monitors, strollers, toboggans, slide plates and backpacks are available to our youngest guests on loan from reception and do not need to be reserved.
FREE WLAN / WIFI
Online at any time - if you want to check your e-mails quickly while on vacation or want to send a great picture to friends at home, you can use our free internet at any time. Access via WLAN is available in the entire hotel area and in all rooms.
DOGS
You are welcome to bring your "four-legged friend" with you. Price per day and dog € 15.00 (without food).
SMOKING
Our chalets are non-smoking chalets.
PARKING
You will find your car park right in front of your chalet.
DEPOSIT
20% of the tour price for fixed reservations and the remaining 80% 1 week before arrival to the following bank accounts:Bank in Österreich: Raiffeisenbank Filzmoos
Bank in Austria: Raiffeisenbank Filzmoos
IBAN: AT28 3504 9000 0117 5009
BIC: RVSAAT2S049
Bank in Germany: Volks- und Raiffeisenbank Oberbayern in Freilassing
IBAN: DE39 7109 0000 0000 2568 70
BIC: GENODEF1BGL
PAYMENT
You can transfer your hotel bill from the comfort of your home before your arrival. At the end of your stay at the latest, your bill must be paid in cash, with EC / debit card, VISA or Mastercard. As a little tip: Inquire about the daily limit of the respective debit or credit card before you arrive. Debit limits are often unknowingly set per day abroad. Your bank will surely know more!
CANCELLATION AND INTERRUPTION CONDITIONS
You can cancel free of charge up to 3 months before arrival. Thereafter, the cancellation conditions apply according to the General Terms and Conditions for the Hotel Industry (AGBH):
Up to 3 months: | no cancellation fee |
Up to 1 month: | 40% |
Up to 1 week: | 70 % |
Less thanals 1 week: | 90 % |
TRAVEL CANCELLATION INSURANCE
And what if something comes up? We urgently recommend that you take out travel cancellation insurance, because your safety is very important to us. You can take out your insurance quickly and easily online using the following link:
"European travel insurance - direct link"!
In principle, the conditions of the Austrian Hotel Association apply to all contracts concluded with us: http://www.hotelverband.at/down/AGBH_061115.pdf
Both parties recognize this as a prerequisite for the hotel contract. Radstadt is the agreed place of jurisdiction for all disputes arising from the accommodation contract.